Important points to note before ordering custom furniture
・We accept custom-made furniture as made-to-order products. It takes time to deliver the product. The delivery date will be decided after the order is confirmed and we will start production after discussing the production. As the delivery date varies depending on the order, we will inform you of the delivery date after the order is placed.
・As a general rule, we do not accept cancellations or refunds after an order has been placed.
- We do not accept cancellations or returns due to customer convenience.
(e.g. I don't like the wood grain, etc.)
[Cases where returns are applicable]
We will accept returns in the following cases:
1) If the product you received is defective upon arrival
2) The delivered product is clearly different from the one ordered (misdelivery)
3) When the initial defect occurs within 7 days after delivery